terms and conditions

(for Hebrew click here)

In these Terms and Conditions, the terms defined therein shall have the following meanings:

1. The AP Company by Amit Phillip
2. The website https://apbyamitphilip.com
3. The clothes – the clothes that appear on the website and are offered for sale.
4. Delivery time of the goods:

Delivery by courier: Delivered within 5–7 business days from the time your order is packed.

May be and the delivery time of the goods will be extended beyond the said time due to dependence on the constraints of the shipping company

5. Date of delivery of the goods – the day on which the last requested goods were delivered, which the customer marked.
6. Address for delivery of mail – the address which was registered by the customer in the order form as the address for sending orders.
7. The requested date for delivery of the goods
8. The day of the order – the day on which the transaction was approved by the credit company entered by the customer in the order form.

Business days – We have a holiday on Friday, Saturday, the eve of a holiday and the Sabbath

General instructions

1. The site serves as a virtual store for the sale of clothes designed and manufactured by AP by Amit Philip and managed by it.

2. For any questions and/or clarifications and/or inquiries, you may contact AP Customer Service directly at 050-3075540.

3. Ordering and / or purchasing through the website confirms these regulations, its provisions and conditions.

3. AP by Amit Philip reserves the right to change the Terms and Conditions from time to time at its sole discretion and without any need to give notice and / or prior notice.
4. The prices of the products include VAT according to the law.
5. The product images displayed on the website are for illustration purposes only and do not obligate the management of the website at all. However, it is agreed and clarified that AP by Amit Philip will do its best to present to its customers as accurate images as possible.
6. It will be clarified and emphasized that AP by Amit Philip does not undertake to keep stock of all the models and / or clothes whose photos appear on the website.
7. The management of the site may offer promotions, benefits and discounts on the site. The management of the site may at any time, in its sole discretion, terminate these promotions, benefits and discounts, replace them or change them, without the need to give any prior notice thereof.
8. The chapter titles are provided for convenience and orientation on the site and will not be used in the interpretation of the regulations.
9. The user is competent to perform binding legal actions; If you are a minor (under the age of 18) or you are not entitled to perform legal actions without the consent of a guardian, you are required to inform your parents and / or your legal guardians (the “parents”) about the provisions of these Terms and Conditions and obtain their approval to perform any activity. As part of the site. The parents have a responsibility to inform the minors who wish to browse the site about the regulations and to monitor the activities of the minors so that the minors will act in accordance with the terms of these regulations. Any activity that will be performed by the minors on the site constitutes the consent of the minors and / or the parents to what is stated in the terms of the regulations.
10. The user has a valid Israeli or international credit card.
11. The user has an active e-mail box on the Internet

Making orders

1. Purchase of products will be done by filling out an order form that appears on the website. It will be clarified that filling in all the details is a condition for placing the order.
2. The management of the site will not make any use of the customer’s details, except in accordance with the privacy policy of the site, which is an integral part of these terms of use and purchase.
3. In order to ensure that the order is carried out efficiently and without incident, care must be taken to provide all the required details on the website accurately. If incorrect details are provided when ordering, the company will not be able to guarantee that the products will reach their destination. In the event that the products are returned to the company due to incorrect details, the customer will be charged for shipping and handling fees. Care must be taken to fill in accurate and up-to-date details.

A temporary account will be created to which the credit will be entered. If the customer is interested in a refund and is entitled to it according to the Shipping and Returns Regulations, the refund will be given at the expense of the credit.

4. When the order is placed by the customer, the company will check the credit card details, and when the order is confirmed by the credit companies, a notification will be sent to the customer informing him that the transaction has indeed been approved.
5. Order details as entered by the customer in the order form and registration of the transaction on the company’s computers will constitute a complete and final proof of the correctness of the course of action.
6. In the event that the transaction has not been approved by the credit company, the operator will receive an appropriate notice and will be asked to provide another means of payment.
7. Approval of the purchase operation is conditional on the product actually being in stock at the company’s warehouses on the requested delivery date and / or on the order date. However, if it is not stated that the product is not in stock and the product has not been downloaded from the site by the time the order is placed, the company will not be liable to sell the product, and the customer will not have any claim and / or claim in this regard for any damage, direct damage or indirect damage. Which was caused to the customer and / or to a third party. The aforesaid is subject to the management of the site returning to the customer any amount he paid if he did pay to the company, and / or canceling the charge if it was made. It should be clarified that there may be situations in which even though a particular product is displayed on the site as existing in stock, in practice it is not in stock and can not be delivered – in these situations the transaction will be canceled and the customer will not be claimed subject to refund of the amount paid to the company by the customer.

Each customer will be allowed to order a product and select a desired destination for delivery by updating the desired destination in the order form – but the last destination for delivery that will be updated by the customer will be stored in the company database as the customer’s desired destination.

9. It is emphasized that the company will be entitled not to approve an order placed by a customer for any reason and at its sole discretion

Cancellation of transaction and product return policy

1. The provisions of this section are subject to the Consumer Protection Law 5741 1981 (hereinafter: the Law).
2. The customer (and not the recipient) can cancel the order made in each of the cases and under the following conditions:

• Each credit will be transferred to the credit card where the order was made only, and in accordance with the schedules of the credit company. The site reserves the right to charge a cancellation fee of 5% of the amount.
• New items may be returned within 48 hours from the moment the package is received. A return form (attached) must be completed, and a courier on our behalf will arrive to collect the package.
• Items that have not been used may be exchanged or returned. No exchanges or returns on sale items.
• The customer may choose between a monetary refund subject to a 5% cancellation fee, or store credit with an additional ₪40 gift from us toward free shipping on the next order.
• Items discounted under the “Amit’s Favorites” page may be exchanged or returned for full store credit only (no monetary refund).
• Items from the AP Sale category are not eligible for return or exchange.
• No monetary refunds will be issued for orders purchased as pre-order. Store credit will be issued for use on the website only.

1. Contacting customer service in favor of sending a refund with a courier to the house (Israel) for a fee of 35 NIS.
2. Contact customer service in favor of sending a replacement delivery with a courier to the house (Israel) for a fee of 35 NIS.
3. A handling fee of 170 NIS applies to the initiation of a replacement or return shipment to the United States, including all applicable taxes and levies.

* Under the direction of the Ministry of Health, lingerie items (underwear, bras, tights, socks, swimwear and leotards) are not interchangeable / returnable

* Cancellation of the order before sending the package to the customer will not result in an additional charge, and the money paid for the transaction, including the shipping fee, will be refunded to the customer. A monetary credit will be given in accordance with the provisions of the law, up to 48 hours from the date of receipt of the product.

* In case of cancellation of a transaction after the product has been sent to the customer and after receiving the goods in the company’s warehouses, a full monetary credit will be given, up to 48 hours. Payment for shipping will be deducted from the credit total. The credit will be given on condition that the product is returned without use and / or defect and / or damage – and with the label on it as received. If the product is returned not as stated in this section, the customer will not be credited (no monetary credit and no credit voucher).

* The Company has the sole discretion regarding the condition of the returned goods.

3. No monetary credit will be given for products for which no monetary consideration has been paid, such as promotions or gifts
4. Returns and replacements will be made provided that the products are returned without defect, in their original packaging and without being used. Products sold in branded packaging must be repackaged when complete and unopened. If a product is sold in a package, the package must be returned in its entirety on all its parts and without it being used.
5. Returns and replacements will NOT be made for products on “sale” without any defect.
6. Direct cards cannot be won, so direct card holders are entitled to receive a check in coordination with customer service.
7. Products purchased at a discount as part of a sale and returned by the customer will be refunded as store credit only. The credit amount will match the original price paid. Sale items may be returned within 5 days from the date of purchase.
8. A credit for items purchased on sale will be returned by the customer, will be transferred within about 3 weeks from the moment the items arrive at the company’s warehouses or chain branches.
9. If due to lack of stock, items that are not in the warehouse will be ordered – the customer will be credited
10. No returns, exchanges, or cancellations are allowed for products purchased as part of a sale, promotion, or similar events, etc.

Delivery and shipments

1. Delivery of the product to the customer is made through courier companies within the delivery time promised at the time of sale.
2. The amount of the shipping fee will appear at the end of the order process under the product that the customer has chosen to purchase and will be charged when placing the order. In the case of a payment transaction, the shipping fee may be charged as part of the first payment.
3. Delivery to the house will be made by prior arrangement, before delivery of the order, and up to 3 business days. In the case of remote localities – the localities of the Arava, Eilat, localities beyond the Green Line and localities in the Golan Heights – the company will not be able to commit to arrival within 7 business days.
4. If the delivery address is in localities to which the courier company does not reach, the order will be sent by registered mail.
5. The company can not take responsibility for delays of the various shipping companies.

6.The option to order from the site is limited to areas in accordance with the map of the distribution areas of the Israel Post or the shipping company. The company may but does not undertake to provide the service outside the distribution areas, by prior arrangement by telephone. Therefore, even if such an order was received and received on the site’s computers, the company will not be obliged to provide it.

7. The delivery dates listed above do not apply to out-of-stock products.
8. The order will be delivered after the purchase process is completed, provided that the order was received within the transaction period as defined on the requested product page, provided the customer owns a valid credit card that can be charged and cleared in Israel, and provided the credit card company that issued it approved the transaction.

Same-Day Express Delivery

Orders received after 10:30 AM will be processed on the next business day, but will still be considered express delivery on Sunday-Thursday.
Orders submitted after the designated daily cut-off time will be included in the next-day delivery cycle.

• Express delivery does not apply to PRE-ORDER items.
• The customer must be available to receive the delivery and ensure that all personal details are filled in accurately. Any errors are the sole responsibility of the customer.
• If an item in the order is out of stock, the customer will receive a full refund.
• This service is only available for the locations listed in the delivery area selection.

Company liability

1. The company and / or the management of the site and / or those on their behalf will not be responsible or liable for any direct, indirect, consequential or special damage caused to the user and / or the surfer and / or the customer and / or a third party, as a result of use or purchase through the site , Not according to these regulations – whatever the cause of action is – including loss of income and / or deprivation of profit that will be caused for any reason, then the company reserves the right to cancel the specific order.
2. If there is a clerical error in the product description, this will not obligate the company and / or the management of the site.
3. In any case, the company will not bear any responsibility that exceeds the value of the product purchased, as well as any indirect damage and / or consequential damage.
4. The company is not responsible for the use made by the customer and / or the customer not in accordance with the manufacturer’s and / or the company’s instructions, including washing and / or any other use that does not comply with the instructions on the label.
5. The company disclaims any liability for any defect caused by washing in a washing machine contrary to the instructions (gentle washing at 30 degrees only and no use of a tumble dryer at all)
6. The site management will not be responsible for delays in the delivery of products as a result of events beyond its control – “force majeure” events, such as malfunctions, delays, strikes, delays caused due to Israel Post / courier companies / any other factor unrelated to the company, natural disasters, computer system malfunctions Or the telephone systems that will impair the completion of the purchase process or malfunctions in the e-mail service.
7. The management of the site will do its best to provide quality products on the requested date. If the customer believes that the products purchased through the site or the services are defective, he is welcome to contact customer service, and the site management will handle the request as early as possible.

Subscription to SMS Mailing List

The user may choose to join the AP FRIENDS mailing list in order to receive updates, promotions, offers, and marketing information via SMS messages. Subscription will be completed only after the user has provided their details and actively indicated their consent through the relevant interface on the website.
By joining the mailing list, the user confirms their consent to receive such messages in accordance with applicable law.

The user may unsubscribe from the mailing list at any time by following the removal link included in each message or by contacting AP FRIENDS customer service. Removal from the list will be processed within a reasonable time from the date of the request.